Building Trust Through Transparency
The Importance of Openness
At Lady Sage Massage, we believe that transparency is the cornerstone of a strong client-therapist relationship. By clearly communicating our policies and procedures, we aim to foster an environment of trust and comfort. Our commitment to openness ensures that you feel informed and confident in every aspect of your experience with us. We invite you to explore our policies and reach out with any questions, as we are here to support your journey to relaxation and well-being.
Understanding Our Policies
What is your cancellation policy?
We require at least 24 hours' notice for cancellations. This allows us to accommodate other clients who may be waiting for an appointment. Cancellations made with less than 24 hours' notice may incur a fee.
Can I reschedule my appointment?
Yes, you can reschedule your appointment up to 24 hours before the scheduled time without any charge. Please contact us directly to make any changes.
What should I do if I'm running late?
If you are running late, please call us as soon as possible. We will do our best to accommodate you, but your session may need to be shortened to respect the next client's appointment.
Do you offer refunds?
Refunds are not typically offered, but we are happy to discuss any concerns you may have about your service. Your satisfaction is our priority, and we will work with you to resolve any issues.
How do I prepare for my massage session?
We recommend arriving a few minutes early to complete any necessary forms and to relax before your session. Wear comfortable clothing and communicate any specific needs or preferences to your therapist.
Are there any health conditions that may prevent me from getting a massage?
Yes, certain health conditions may require special considerations. Please inform us of any medical conditions, allergies, or injuries prior to your session so we can ensure a safe and effective treatment.
Can I request a specific therapist?
Absolutely! If you have a preferred therapist, please let us know when booking your appointment, and we will do our best to accommodate your request.
What forms of payment do you accept?
We accept cash, credit cards, and digital payments. Payment is due at the time of service.
How can I provide feedback about my experience?
We welcome and appreciate your feedback. Please feel free to leave a review on our Google or social media platforms.
Ready to Relax?
Book your soothing massage session today or reach out to us for any questions. Experience the tranquility and rejuvenation that Lady Sage Massage offers. Your path to relaxation is just a click away!